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Legal

Refund policy

Last updated 18 October 2026

We want you to be happy with your wedding website. This page explains when you can get your money back and how to ask. Questions: [email protected].

1. In short

Your wedding website is a personalised digital service, charged once at €249. You can have a full refund within 7 days of paying, for any reason. After that, we refund only in the cases below.

2. When you get a full refund

  • You ask within 7 days of paying.
  • We did not publish your wedding website within 24 hours of payment and you ask for a refund before it goes live.
  • You were charged twice for the same order, or charged an amount that does not match the price at checkout.
  • Your wedding website has a fault that we cannot fix within a reasonable time after you tell us about it.

3. When we do not refund

After 7 days we cannot refund a change of mind, because the wedding website has already been made for you.

If you simply want something changed, you do not need a refund. Your price includes 1 free revision. Email us and we will update your live wedding website.

We do not refund for details you entered incorrectly, for guests who did not see or respond to your link, or for problems with third-party apps such as WhatsApp.

4. How to ask

Email [email protected] with the subject “Refund request”. Please include the email address you used at checkout and your website name, for example blessthecouple.com/your-names. If you are asking because of a fault, tell us what is wrong.

We will reply to confirm your request. If it is approved, we send the refund to the payment method you used. Banks and card providers usually take 5 to 10 working days to show it.

When we refund an order, we take that wedding website offline.

5. Your legal rights

This policy does not limit rights you have under the consumer laws where you live. If you are in the EU or the UK, you may normally have a legal right to withdraw from a distance purchase within 14 days. At checkout you ask us to start delivering your wedding website immediately and confirm that you lose that right once delivery begins. Until delivery begins you can still cancel. This is separate from the refund cases above, which we offer on top of your legal rights. If you are unsure how your rights apply, email us and we will explain.